Top 5 Mistakes Hoteliers Continue to Make in 2018…

Hoteliers are still operating the same old ways despite implementing some changes to the hotels they are running.

What used to work previously and continued to generate cash for us as hoteliers and business owners in any field will not continue to do the same in our new world , as a matter of fact it could cause businesses to shutdown.

I am not talking here about embracing new technology to personalize the customer experience as many hoteliers and hotel companies do with some other changes that might make things better and generate more cash but just for certain amount of time.

I am talking about mistakes that many hoteliers still do not realize that they are even mistakes in our current era !

In this article I will only state 5 mistakes and some quick tips and hints on how to correct them.

And these 5 mistakes are :

1- Seasons : still accommodation providers of different kinds and levels are operating according to seasons forms; low season , shoulder season , high season , slow season….We have to understand that we people created the seasons thing and we are capable of changing it .

And there is no need for us to wait for the industry as a whole to change it, but each hotel owner and manager can change this fact and start restructuring their strategies to operate in high occupancy rates all the year. And I provided some guidelines in this article but if you need thorough blueprint or consultation on how to conduct all year profitable occupancy strategy contact me through email Dr.salamamin@yahoo.com.

2- Accommodations Durations : 24 hours accommodation ; hotels should change the time frame of accommodation they are providing. There are wide variety of travelers types and needs that produces the need to change this old way of accommodation times frames. Like why don’t we provide different forms of durations beyond being limited to 24 hours time frame and at attracting rates . And this can be applied at different stars level. I know some started doing so but still they are not bold at conducting this type of strategy.

3- Accommodations types; at the same hotel you can provide different types of accommodations by dedicating some rooms for that . For example each hotel can deliver homier experience at different rates and in a more modernized way, you will also even beat Airbnb at this point .Of course there are other types of accommodations to think of changing and gain new and repeated customers.

4-Check-in-out : Hotels and resorts are still doing it the same way with some shy differences that are given to guests as a privilege . You can be as a hotelier very flexible in this option in different forms and gain the deep customer satisfaction. Do it without extra money if you can ! Prepare your strategies and some rooms for that …….

5-In-House Activities : Hotels are so boring in this aspect , its almost the same activities and at the same time frames.Its either a musical show at the lobby or beach party, or some comedy show here or there within specific time frame…. But don’t you think you should go beyond that and create new types of activities for the new types of travelers and at totally new time frames?!

These are just five mistakes out of many mistakes that hoteliers continue to make .If hoteliers start correcting these mistakes they will start welcoming more of new guests and an increase in the repeated guests and they will also minimize cancellation rates.

At the end you will gain and increase your guests satisfaction and Profits. And if you are looking to massively increase both please feel free to contact me via email Dr.Salaamin@yahoo.com or skype : Dr.Salam Amin .

Top 17 Actions that End Any Business…

Top 17 Actions that End Any Business…

Great Companies continue to fail and end its existence in the business world due to actions that drive failure in its various forms like bankruptcy, selling business , divestiture , spin-off …

As a Turnaround Professional and because business owners mostly come to me at late stages, I have seen many of those cases and I even can project who are on that same road of getting out of business.

Let me share with you 17 actions that will lead any business not just to under perform but to get into a crisis mode that would probably end its existence unless quickly corrective actions are undertaken to turnaround the collapsing business to a successful one.

Here are the actions :-

1- Not creating products and services from the customer perspective.

2- Operating within the constraints of the industry without giving a deep thought of possible hidden opportunities beyond these constraints or borders.

3- Being always reactive instead of being insightful , researcher and speculating what might happen and prepare your business accordingly ( proactive mode).

4- Blaming rules, regulations, governments for losses instead of trying to take advantage or trying to figure out solutions to overcome obstacles.

5- Giving Credits.

6- Late to act .

7- Greed.

8-Trading-off quality with price.

9- Wrong Targeting .

10- Relying on previous success stories this will help you in gaining strong market position for some time , but it doesn’t guarantee business sustainability.

11- Not being updated with the trends and taking necessary actions to move your business in the right direction.

12- Not available in the right time and place , so customers can’t reach out to you or they may even not aware of your business existence.

13- Not closely monitoring the market so as to be aware of changes that might affect your business like a breakthrough or a new entrant.

14- Sticking to old mechanisms .

15- Being Fearful which will make you settle for the status quo and will also end your business life especially in our current dynamic era.

16- Employees Dissatisfaction.

17- Settling down enjoying current success and exaggerating your rate of optimism .

 

These are some critical actions that caused businesses to get into hardship and then a shutdown. So, let’s be aware , be attentive and keep moving , changing taking smart well calculated risks and dedicating all the effort needed towards thriving our businesses.

And its my job to thrive your businesses despite any hardship that your business are suffering from, just don’t hesitate to contact me to save, boost and thrive your business.

Contact me via email : Dr.salamamin@yahoo.com or Skype : Dr.Salam Amin .

6 Essential Actions to Prevent Business Crisis.

6 Essential Actions to Prevent Business Crisis.

Businesses are getting in many hardships because they are overlooking some of these actions, or not aware of their importance for their future existence and sometimes they do not conduct it on a continuous basis.

 

These extremely essential actions when applied will prevent your business from entering in a setback, distress or business crisis.Even in its worst scenario you will be prepared to overcome any tough situation better than your rivals and you might even get advantage of the situation .

 

Let’s start with these extremely important actions :

1-Run scenarios from different aspects  ( nationally, globally , digitally,…) to assess how remotely or closely their degree of impact on your business .Ofcourse, you need to embrace legal, economical , technological and societal issues into your account .It is also essential to conduct it every once and while. The core idea here is to be prepared to expect the unexpected work for the worst not the worse.Be proactive.

 

2-Create a Piercing Department; the mission of this department is to look beyond common needs of current or potential customers, signify their experience , create new experience for them, make it urgent, I am not talking here about a research and development department, I am talking about being pierce , innovative , inventive, seeking , exploring and experimenting results impact before leveraging them up to the market.

 

3-Be aware of masky numbers like GDP , sales growth rate , profit margins …

 

4-Stop defending your business in the face of adversity but be matchless; for example when your peers think of raising cash by selling some roots, plants, subsidiaries instead you can conduct reciprocal agreements and collaborations with key market players, suppliers …Another example instead of making discounts you can make limited time offering , instead of firing people rearrange your working hours. If you are in the aviation industry instead of cancelling some destinations operate from second cities,  second airports  or you can minimize your turnaround.

 

5- Make your incentives handsome, they proved to have magical results.

 

6-Before entering any segment of any kind or size think and prepare yourself how you will control it.

 

I urge each business of any kind or size to implement these actions consistently and constantly.

 

If you as a Business Owner , Director or senior looking to overcome any future setback  or if you are already in one of them and want to overcome it and restore your market position please Contact me; I am Dr.Salam Amin. Let’s have a live chat .

 

Dr.salamamin@yahoo.com

Whatsapp 00962795116324

Skype : Dr.Salam Amin

2 Secrets to Beat Online Travel Agencies

2 Secrets to Beat Online Travel Agencies.

Online travel agencies are increasing their profits and and their shares in hotels revenues, not because they have those massive capabilities that can’t be defeated, but because hotels and accommodation providers are still not doing enough work to conquer them . Online travel agencies are even more laser focused than hotels and most accommodation providers.

In this blog I will mention 2 secrets out of 6 to beat online travel agencies that I figured out  after close monitoring and thorough research for hotels and online travel agencies actions towards each other and also towards other matters like their websites , issues and challenges they encounter and how they react to solve them…

The two secrets are : –

 

The First Secret is :  The Hotels’ Websites.

After going through several reputed and not reputed hotel websites still they are considered to be weak websites regarding the messages they communicate to visitors. We all know that most of the people who try to book via OTAs websites before completing the booking process they visit the hotel website to finalize their decision.From this point it is every hotel’s  responsibility to grab the traveler attention to book directly through your  hotel website instead of the OTA.

What messages are you providing on your hotel website that will lead the traveler to book? It’s not enough just to provide high quality images  or to place tripadvisor rating or positive customers’ reviews. Yes these are somehow important in the decision making process of the traveler but yet they are not enough to drive them to book directly and some of them are already there on the OTAs websites. So you   as a hotelier still have to rely on them to increase your sales. Neither it’s enough to provide 20% off  on booking directly and by being a member of a loyalty program like Wyndham Hotels. They are doing good but I prefer if they would change the message location on their site and to restructure the message itself.

What I advise hotels is to redesign their hotel websites to contain certain messages at  specific locations on their sites that would attract the visitor attention and would entice the visitor to take action. I will provide with only two messages that will make a big difference in your conversion rates , and these are :

A- Locate a message at the UPPER-Center of your hotel website that communicates the idea of any room on OTA book  it directly from here and you will get like 13% off, or 7% plus an upgrade.Simplify and make your message very clear to everyone .

Because just saying book directly or book now isn’t doing good enough and people don’t trust why they should book directly not via OTAs who are massively doing excellent in their marketing strategies.

 

B- Locate this message under the first one; Bring us any offer or package and we will give you a better one either through better price or amenities, or by upgrading , free trips or gifts…. or both…Just be creative so you can beat other OTAs here and other loyalty programs. ( rewrite the message in different wordings but I am giving you the core idea here.).

 

The Second Secret is  : Guests who come to your hotel via OTAs should be pampered and treated in an unexpected way that would make them your directly booked and repeated customers . And you can do that when you know about them more by monitoring their social media channels and get to know their preferences , interests and  any specific occasions or any events that happened lately in their lives and act upon that. Surprise them . You can do that by using tools like

Local Measure  and  Full Contact.

 

Beating Online travel agencies are not easy but not hard and not complicated. Beating them needs strategic smart meticulous actions to be set on. You as a hotelier or as a accommodation provider you have to rethink your actions and strategies to decrease your rely on OTAs  in order to increase your sales. You are increasing them but also increasing OTAs shares in your profits….!

 

Remember you can always consult me at any time about your hotel or business .You are more than welcome . Let me share you your Success story.

Drsalamamin@yahoo.com

Whatsapp 00962795116324

Skype Dr.Salam Amin.

Please after you read my blog please leave a comment.I will be delighted to hear from you.

 

 

How to Increase your Hotel Digital Visibility?

How to Increase your Hotel Digital Visibility?

The more your hotel appears in search results the more you are likely e to increase your bookings. In this blog I will provide you with 6 Tips  that will enhance your hotel digital visibility and presence.

1-Data Providers.

Team up or partner with : Data providers or apps to provide you with flights that are early booked or cancelled or delayed or people who want to change their travel direction and people contact info.  to connect with them  . In order not just to boost your ads exposure but also connect with them directly, personalize your connection ,by calling them or contacting them via whatsapp…Partner with Google flights, momondo , ITA matrix, Hipmunk, flight search direct ,skyscanner, Airhelp, Destigogo , flymble live…And do not confine your hotel to be an airport hotel to do this type of action.

2- RankBrain by Google.

Optimize for Rankbrain by google through creating  unique content that are relevant to your target audience; it’s  good here to target women , solo travelers , older people….

3-Sharing.

Share your content  with websites like smartertravel.com , jetsetter.com, crooked-compass.com , travelblog.org, Taptag

4- ???

Don’t forget to use these apps in your ads campaign so you can target millenials everywhere. Use Line , shots , kik and Viber also to post your ads to public..

5- Team-Up with these apps.

If you team up with these apps you can enrich your ads campaign.

  • Room8app.com for finding your next room mate.
  • Hitlyst for twitter  to know more about people interests trends and verified accounts and influencers.
  • Babbler to get to know more about influencers.
  • Whatrunswhere.com to know everything about your competitors.
  • You can check OTAs  and competitors website closely like to know unsatisfied guests and connect with them directly on their whatsapp…again not just emails or …..

6- Locate your Hotel indirectly

And to Increase your hotel digital presence indirectly locate your hotel by locating its restaurant,ballroom ,spa , beauty salon,Meeting room… like; Zomato , localeats, and also yelp, spafinder.com , enterprise.com ….

 

Remember you can always consult me at any time about your hotel or business .You are more than welcome . Let me share you your success story.

Drsalamamin@yahoo.com

Whatsapp 00962795116324

Skype Dr.Salam Amin.

Please after you read my blog please leave a comment.I will be delighted to hear from you.

 

 

5 Amazing Tips For Hotels that will Radically Increase their Profits.

5 Amazing Tips For Hotels that will Radically Increase their Profits.

Hotels & Resorts

These Tips should be added on  each and every hotel or accommodation provider postings via their social media channels or can be placed on your hotel website or your Advertisements.These tips and messages should result in :

1- Better Market Position .

2- Gradually Minimize your rely on Online Travel Agencies.

3- Radically increase your hotel Profits .

The 5 tips are :

A- Unique Selling Points (USP).

Talk about your hotel or resort unique selling points that will distinguish your hotel from other competitors.In your posting communicate things most of people care about and of great interest to them; like

  • Serving organic food .

 

  • Specialized people dedicated to help people with disabilities or special needs.

 

  • A team or a accompany mate for solo-travelers who want  to enjoy trips with people who share relevant  interests or  a companion who can provide them with great experience.

 

  • Providing special tools and high tech ones  for older people that would enhance their stay and make it enjoyable.

Ofcourse, thoughts are endless but these are some to enrich your posting exposure. Please keep in mind that you as a hotelier should  progressively Add and change in your hotel USPs.

B- Your Loyalty Program.

Always and on a  continuous basis communicate your loyalty program benefits and privileges to win over other rivals loyalty programmes and their privileges .And here it’s good to mention that don’t just stick your outstanding privileges to discounts like 20% but broaden them …

C-  24/7   .

In our current era and strong competitors you should be available at any point of time to serve people. So state that in your posts; tell them that you have 24/7 service.You can answer their inquiries , help them in the booking process and  respond to their requests ….

D- Fast & Secure.

Everybody likes to see this message because we all care about time and secure payment.It will also stop shifting guests from going to an opponent or leaving your site.

E- Direct Booking.

It’s been so clear that people are heading to make their bookings via online travel agencies like Tripadvisor , Booking.com , Priceline , Tablet ,Trivago , Expedia, Orbitz…It’s because they lack the information that if they book directly through your hotel website they will get the same price with extra amenities and they will also become a member of your Hotel loyalty Program that has exclusive privileges or additional privileges….

Note: if you are as a hotelier not using the mentioned strategy or a different one I advise you to start applying it due to its powerful results.

These were just some tips out of  multiple and multiple tips and messages that should me added to hotels and accommodation providers postings to strengthen their market position and to profoundly increase their direct  profits.

Remember you can always consult me at any time about your hotel or business .You are more than welcome . Let me share you your success story.

Drsalamamin@yahoo.com

Whatsapp 00962795116324

Skype Dr.Salam Amin.

 

Please after you read my blog please leave a comment.I will be delighted to hear from you.

 

How to Increase Hotel Occupancy Rate During All Seasons ?

How to Increase Hotel Occupancy Rate During All Seasons ?

   

High season, low season, shoulder season, weak season , or we had a bad season…. I wonder tell when we will keep on operating and pricing according to seasons , and thus occupancy is defined accordingly ?

Why don’t we as hoteliers create  our seasons ?Why don’t we make all seasons a high season?or in other words why don’t we create one time profitable season ? especially that seasons model isn’t always profitable, isn’t it?!

 

The objective of this blog is to delete types of seasons and create only one season that is a profitable season at all time frames.The goal of this new business model for hotels and accommodations is to profitably operate all the time and to create a solid position that withstand  in a dynamic international market. So in this blog  I will write some tips and moves to achieve this model. More information will be in my coming webinar that will provide you  with a Profitable Comprehensive Business Model for Hotels .

Lets start with some moves and tips like:-  

  • ♦ Diversify types of accommodations at your hotel ;

It shouldn’t only be few days or you shouldn’t have another type of hotel for an extended stay.And I know that many hotels try to apply that but still not in the right method with the right services ,privileges and prices. Instead at the same hotel provide diversified types of  accommodations for; microstays-extended stay- short stay- medical stay-fun and educational stay. Investigate  the reasons behind your customers stay and excel there. So it will help you in crafting not only special offers but in designing and providing exceptional service. Also to dedicate rooms for them with great strategic competitive offers.

♦ Diversify your NICHE audience and destinations locally and globally.

As a hotelier you should work on this strategy all the year and by targeting your diversified niches all together . Like work on targeting older people with people who quit smoking and couples celebrating their anniversaries …. Ofcourse, with designing very much smart and competitive offers and packages that are transparent with no hidden expenses.In this area you can be very creative to attract different types of customers from different destinations.

Below I will put for you some ideas that will help your hotel broaden its niche streams, it will also showcase some caring and social responsibility  and at the same time increase the hotel exposure.

  • Followers on our social media.
  • The most follower who makes likes.
  • People with disabilities.
  • It could be women lawyers or week of lawyers from all over the world.
  • Influencers in your targeted societies.
  • Students excelling in their grades at schools for local people.
  • Hotel and Travel Bloggers.
  • Chocolate lover…
  • Family nights …
  • Golf players… 
  • Chess players…

 

No need to remind you that when crafting the offers, prepare new  activities and communicate this in the offer, in your ads and on the hotel’s website.

Partner with financing companies;     banks locally and internationally and even digitally so you will delete the need of disposable income in order to travel .This will help you in the  offerings you make so guests can pay the bank in one year or less as an example…And the same with airlines .  

The choice of partnership or agreements depends on your plan and strategy of targeting. MAKE it end-to- end,  simple effortless hospitality experience.

♦ Partner with beauty ,tech, men clothing, entertainment companies to prepare your gifts for the guests. How awesome it will be for a  potential woman guest that she will get a package from lancome. Or for millenials samsung latest phone when they stay at your  hotel and make the booking from your website.    

  • ♦ Use all means of communications  ( calling , social media groups and ads , Hotel website , ….). 
  • ♦ Sending messages directly on people whatsapp through agreements with telecommunications companies in the targeted countries.
  • ♦Create whatsapp or viber broadcast lists  for potential and repeated  customers then broadcast them with your offers according to interests, behaviors and demographics.

Use what I mentioned in my previous blog about creating ads and optimizing on the strength of direct booking.

Always and at all time frames make live chat available and easy (simple and quick to reach) through whatsapp number , Hotels website , app…

♦ Send people through broadcast lists messages from different types like;

  • Make Videos on rooms that are in your offerings to them.
  • Create Pictures, more and more short videos on amenities and other facilities or trips that you will provide in packages.But please stop delivering old idea messages like a pool with playing kids or someone swimming there or for bringing a reputable chef   it’s really boring and you are making no discretionary .You need to create posts, images , videos that magnet people .That would urge them to come to your hotel for at least one night.
  • Send unique messages to your broadcast lists and place it on your site such as “ send us your needs, interests ,your capabilities of money and time and we will craft an offer for you”…This message has a special touch on increasing number of customers and repeating them . Ofcourse, this message can be written in other words that are more attracting to reach different types of prospects…And there are always more and more tactics, actions,moves,strategies to increase occupancy at all time frames…In my coming webinar I will be providing some secrets on achieving and maintaining Profitable season.The idea as I mentioned early in this blog is to create one profitable season at all time frames. Change the rule of the game …Create your own way..
    Let’s remove the state of declining demand or low season or even shoulder season. It’s only One season that is a Profitable season for all types of hotel and resorts .

    Inject a new type of management in your hotel and boost your Hotel  Performance Results  

    by contacting me Dr.Salam Amin on my whatsapp:  +962795116324    or via email : Dr.salamamin@yahoo.com  .